STUDY AND ANALYSIS ASSESSMENT QUALITY OF SERVICE OF SOME MOBILE NETWORK SERVICE PROVIDERS IN VIETNAM | Hiệp | TNU Journal of Science and Technology

STUDY AND ANALYSIS ASSESSMENT QUALITY OF SERVICE OF SOME MOBILE NETWORK SERVICE PROVIDERS IN VIETNAM

About this article

Received: 16/06/20                Revised: 23/02/21                Published: 28/02/21

Authors

1. Le Hoang Hiep Email to author, TNU - University of Information and Communication Technology
2. Luong Thi Minh Hue, TNU - University of Information and Communication Technology
3. Duong Thi Quy, TNU - University of Information and Communication Technology
4. Nguyen Thi Dung, TNU - University of Information and Communication Technology

Abstract


With the increasing number of users using smart mobile devices, the types of services will also be diverse. At that time, the service quality (QoS - Quality of Service) of telecommunication service providers must be drastically improved to be able to compete with each other. However, with the mobile network characteristics, controlling and improving QoS service becomes a difficult problem. The objective of the paper is to analyze and assess the parameters that affect QoS in three cases when using mobile networks: walking, stationary, and traveling by motorbike. The results show that the QoS evaluation parameters of uplink, downlink, delay and Jitter are greatly affected and have significant changes. The movement speed makes these parameters most of the way down, which explains the move away from Base Transceiver Station (BTS) and the technology of transferring between these signal transceiver stations of suppliers. Mobile services are not fully optimized yet.

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Keywords


Quality of Service; Network services; Internet service provider; Telecommunication services; Home network

References


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[2] B. Haider, M. Zafrullah, and M. K. Islam, “Radio Frequency Optimization & QoS Evaluation in Operational GSM Network,” Proceedings of the World Congress on Engineering and Computer Science San Francisco, Oct. 2009.

[3] K. Rehana, Q. Saif, and F. Ali, "Factors Influencing the Customer’s Satisfaction and Switching Behavior in Cellular Services of Pakistan," American Research Thoughts, vol. 2, no. 5, pp. 3713-3725, 2016.

[4] M. A. Habibi, M. Ulman, J. Vaněk, and J. Pavlík “Measurement and Analysis of Quality of Service of mobile networks in Afghanistan – End user perspective,” AGRIS on-line Papers in Economics and Informatics, vol. 8, no. 4, pp. 73-84, 2016.

[5] H. H. Le, “Research for service adaptation in next generation network,” TNU Journal of Science and Technology, vol. 128, no. 14, pp. 119-125, 2014.


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