WORK-LIFE BALANCE, POSITIVE EMOTIONS AND ENGAGEMENT  OF EMPLOYEES IN HOSPITALITY INDUSTRY – A CASE STUDY IN DA NANG CITY, VIETNAM

Lê Thái Phượng

doi:10.34238/tnu-jst.6289

WORK-LIFE BALANCE, POSITIVE EMOTIONS AND ENGAGEMENT OF EMPLOYEES IN HOSPITALITY INDUSTRY – A CASE STUDY IN DA NANG CITY, VIETNAM

About this article

Received: 23/07/22 Revised: 16/09/22 Published: 16/09/22

Authors

Le Thai Phuong , Da Nang Architecture University

Abstract

Work-life balance is important for employees, especially in the context of increasing work pressure. The study aimed to determine the relationship between work-life balance and positive emotions and employee engagement. Cronbach's Alpha Analysis, Exploratory Factor Analysis, Confirmatory Factor Analysis and Structural Equation Modeling were used for data analysis. The survey results of 206 hotel employees in Da Nang city, Vietnam showed that all three aspects of work-life balance (time balance, involvement balance, satisfaction balance) had an impact on employees' positive emotions and employee engagement with the hotel. In particular, the time balance had the greatest impact, followed by the involvement balance and the satisfaction balance. In addition, the research results demonstrated the mediating role of positive emotions in the relationship between work-life balance and engagement. When employees have a balance between work and life, they will have more positive emotions and be more engaged to the hotel.

Keywords

Work-life balance; Positive emotions; Employee engagement; Employee; Hospitality

Full Text:

PDF (Tiếng Việt)

References

[1] N. K. D. Phan, “Work-Life Balance,” 2016. [Online]. Available: https://suckhoedoisong.vn/can-bang-giua-cong-viec-va-cuoc-song-ca-nhan-169125694.htm. [Accessed July 8, 2022].

[2] A. A. Soomro, R. J. Breitenecker, and S. A. M. Shah, “Relation of work-life balance, work-family conflict, and family-work conflict with the employee performance-moderating role of job satisfaction,” South Asian Journal of Business Studies, vol. 7, no. 1, pp. 129-146, 2018.

[3] J. H. Greenhaus, K. M. Collins, and J. D. Shaw, “The relation between work–family balance and quality of life,” Journal of Vocational Behavior, vol. 63, no. 3, pp. 510-531, 2003.

[4] N. S. Jaharuddin and L. N. Zainol, “The Impact of Work-Life Balance on Job Engagement and Turnover Intention,” The South East Asian Journal of Management, vol. 13, no. 1, pp. 106-118, 2019.

[5] D. Chung, “How do young people perceive work-life balance?” 2022. [Online]. Available: https://dantri.com.vn/nhip-song-tre/gioi-tre-quan-niem-nhu-the-nao-ve-su-can-bang-giua-cong-viec-va-cuoc-song-20220514112854958.htm. [Accessed July 8, 2022].

[6] S. Chandrani and R. H. H. Rathore, “Work-Life Balance: An Overview,” International Journal of Management and Social Sciences Research, vol. 7, no. 1, pp. 1-6, 2018.

[7] K. Thomas and B. Paula, “Work–life balance: A review of the meaning of the balance construct,” Journal of Management & Organization, vol. 14, no. 3, pp. 323-327, 2008.

[8] N. Pranav, “Overview of Work-Life Balance Discourse and Its Relevance in Current Economic Scenario,” Asian Social Science, vol. 6, no. 6, pp. 148-155, 2010.

[9] S. Dex and S. Bond, “Measuring work-life balance and its covariates,” Work, Employment and Society, vol. 19, no. 3, pp. 627-637, 2015.

[10] P. Brough, C. Timms, M. P. O’Driscoll, T. Kalliath, O. L. Siu, C. Sit, and D. Lo, “Work–life balance: a longitudinal evaluation of a new measure across Australia and New Zealand workers,” The International Journal of Human Resource Management, vol. 25, no. 19, pp. 2724-2744, 2014.

[11] D. Dolai, “Measuring work life balance among the employees of the insurance industry in India,” International Journal of Advanced Research in Management and Social Sciences, vol. 4, no. 5, pp. 140-152, 2015.

[12] K. Krishnakumar and R. Premalatha, “Factors of work life balance – A critical review,” Journal of Emerging Technologies and Innovative Research, vol. 6, no. 1, pp. 205-207, 2019.

[13] S. Lakkoju and R. Jeyalakshmi, “Factors influencing work-life balance of woman educators: A case study,” The Indian Journal of Industrial Relations, vol. 51, no. 2, pp. 267-284, 2015.

[14] R. Rathee and R. Bhuntel, “Factors Affecting Work Life Balance of Women in Education Sector,” International Journal of Social Science and Economic Research, vol. 3, no. 3, pp. 830-857, 2018.

[15] N. Fatima and S. A. Sahibzada, “An Empirical Analysis of Factors Affecting Work Life Balance among University Teachers: the case of Pakistan,” Journal of International Academic Research, vol. 12, no. 1, pp. 16-29, 2012.

[16] S. M. Azeem and N. Akhtar, “The Influence of Work Life Balance and Job Satisfaction on Organizational Commitment of Healthcare Employees,” International Journal of Human Resource Studies, vol. 4, no. 2, pp. 18-24, 2014.

[17] T. S. Suifan, A. B. Abdallah, and H. Diab, “The Influence of Work Life Balance on Turnover Intention in Private Hospitals: The Mediating Role of Work Life Conflict,” European Journal of Business and Management, vol. 8, no. 20, pp. 126-139, 2016.

[18] M. Aslam, “Influence of Work Life Balance on Employees Performance: Moderated by Transactional Leadership,” Journal of Resources Development and Management, vol. 10, pp. 98-103, 2015.

[19] T. M. Q. Mai, T. T. Ta, and N. H. Le, “The influence of personal values on work-life balance and employee life satisfaction – An empirical study in Vietnam,” Journal of Asian Business and Economic Studies, vol. 33, no. 6, pp. 58-71, 2022.

[20] T. L. Phan and P. T. H. Tran, “The relationship among the work-life balance, the job commitment and the intention to resign,” 2021. [Online]. Available: https://tapchicongthuong.vn/bai-viet/moi-quan-he-giua-can-bang-cuoc-song-su-gan-bo-cong-viec-va-y-dinh-nghi-viec-78681.htm. [Accessed July 8, 2022].

[21] Q. T. Phan, “Relationship among work-life balance, job satisfaction, organizational commitment and job performance of employees – A case study of fast-moving consumer goods companies in Ho Chi Minh city,” 2021. [Online]. Available: https://tapchicongthuong.vn/bai-viet/moi-quan-he-giua-can-bang-cuoc-song-cong-viec-su-hai-long-cong-viec-cam-ket-to-chuc-va-ket-qua-cong-viec-cua-nhan-vien-kinh-doanh -nghien-cuu-truong-hop-nganh-hang-tieu-dung-nhanh-tai-tp-hcm-84744.htm. [Accessed July 8, 2022].

[22] N. K. G. Ha and Q. L. Nguyen, “The Impacts of Working Pressure and Working Motivation on Working Performance of Staff at Liberty Hotel,” 2021. [Online]. Available: http://www.vtr.org.vn/ anh-huong-cua-ap-luc-cong-viec-va-dong-luc-lam-viec.html. [Accessed July 8, 2022].

[23] A. M. Lucia-Casademunt, A. M. García-Cabrera, and D. G. Cuéllar-Molina, “National culture, work-life balance and employee well-being in European tourism firms: the moderating effect of uncertainty avoidance values,” Tourism & Management Studies, vol. 11, no. 1, pp. 62-69, 2015.

[24] T. Chung, “Human resources become a barrier to tourism recovery,” 2022. [Online]. Available: https://lao dong.vn /xa-hoi/nguon-nhan-luc-tro-thanh-rao-can-phuc-hoi-du-lich-1057086.ldo. [Accessed July 8, 2022].

[25] M. Madeson, “Seligman’s PERMA+ Model Explained: A Theory of Wellbeing,” 2017. [Online]. Available: https://positivepsychology.com/perma-model/. [Accessed July 8, 2022].

[26] J. Butler and M. L. Kern, “The PERMA-Profiler: A brief multidimensional measure of flourishing,” International Journal of Wellbeing, vol. 6, no. 3, pp. 1-48, 2016.

[27] T. K. A. Nguyen, T. M. H. Nguyen, and N. M. Do, “Factors affecting employee engagement with enterprises in accommodation and food & beverage (F&B) in south central coast,” Hue University Journal of Science - Economics and Development, vol. 127, no. 5a, pp. 185-198, 2018.

[28] J. Wood, J. Oh, J. Park, and W. Kim, “The Relationship Between Work Engagement and Work–Life Balance in Organizations: A Review of the Empirical Research,” Human Resource Development Review, vol. 19, no. 3, pp. 240-262, 2020.

[29] A. M. Saks, “Antecedents and consequences of employee engagement,” Journal of Managerial Psychology, vol. 21, no. 7, pp. 600-619, 2006.

[30] T. Raykov and K. F. Widaman, “Issues in applied structural equation modeling research,” Structural Equation Modeling: A Multidisciplinary Journal, vol. 2, no. 4, pp. 289-318, 1995.

[31] J. Hair, W. Black, B. Babin, R. Anderson, and R. Tatham, Multivariate data analysis. New Jersey: PrenticeHall International Inc, 2006.

[32] T. Hoang and N. M. N. Chu, Analysis of research data with SPSS. Viet Nam, Ho Chi Minh: Hong Duc Publishing House, (in Vietnamese), 2008.

[33] N. K. G. Ha and N. V. Bui, Postgraduate course Scientific research methods in business - Smart PLS update. Viet Nam, Ha Noi: Finance Publishing House, (in Vietnamese), 2019.

DOI: https://doi.org/10.34238/tnu-jst.6289

Refbacks

There are currently no refbacks.



Remember me