Email this article THE IMPACT OF MANAGEMENT PRACTICE ON ORGANIZATIONAL PERFORMANCE OF HOSPITALS IN HA NOI
About this article
Published: 15/12/18Authors
Nguyen Thi Huong Giang
, Viet Nam University of Traditional Medicine
Abstract
The study was facilitated to other health institutions to know and appreciate the benefits of quality management systems in enhancing customer service delivery in their respective hospitals and in enhancing their competitiveness in the market. The study benefits the regulatory authorities and the government as they was be able to establish the benefits of the implementation of total quality management system in health institutions and facilitate the implementation of the same through effective and relevant policies and regulations. Over the last 20 years, the increasing complexity and technical intensiveness of healthcare in Viet Nam hospitals have increased the level of uncertainty in the process of care. The primary aim of this study was to investigate the possibility of applying quality management approaches into the health care system through the identification of the level of offered services. The study also aimed at finding out to what extent these hospitals implements the criteria and the standards of quality management system.
Keywords
References
1. Anderson, R. A. & McDaniel, R. R. (2000), “Managing health care organisations: where professionalism meets complexity science.” Health Care Management Review, vol. 25, no. 5, pp. 83-92. Texas: Aspen Publishers, Inc.
2. Egger, D., Travis, P., Dovlo, D. &Hawken, L. (2005), Management strengthening in low-income countries. Document WHO/EIP/health systems. Geneva.
3. Paauwe J, Guest DE, Wright P (2013), HRM and Performance: Achievements and Challenges. UK: Wiley Press.
4. Ray, J.L, Plowman, D.A. and McDaniel, R.R (2009), Participation in decision making one more time: A look at hospital decision making and performance. Academy of Management Annual Meeting Proceedings, pp. 66-79
Refbacks
- There are currently no refbacks.